Right of withdrawal

The right of withdrawal & egrave; regulated by current legislation art. 64 of the Consumer Code as amended by the LEGISLATIVE DECREE 21 February 2014, n. 21.
The User who holds the status of Consumer referred to in point 3.2 has the right to withdraw from the contract for any reason and without any penalty; within 14 working days and without incurring costs other than those provided for in article 56, paragraph 2, and article 57 of the aforementioned decree.
Please note: Users who purchase with VAT number can not exercise the right of withdrawal.

The right of withdrawal will have to; be exercised in the following ways:
- The purchased product will have to be; be intact and returned in original packaging still sealed, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, sticks, etc.).
- To exercise this right l & rsquo; User will need to & agrave; send to La Lumaca Lucana Soc. Agr. A R.L. a communication via email to info@heliderma.it within 10 working days from the date of delivery of the goods.
- Once the above communication was made, and received confirmation of receipt by La Lumaca Lucana Soc. Agr. To R. L., the User will need to; provide to send the Product, at your own expense & ndash; subject to regular and appropriate packaging in its original packaging & ndash; by express courier, together with a copy of the receipt, to the following address: La Lumaca Lucana Soc. Agr. To R. L., C.da Limiti, snc, 85021 Avigliano (PZ)
The Lumaca Lucana Soc. Agr. A R.L. not responsible in any way for damage and / or theft / loss of products returned by uninsured shipments.


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About us

La Lumaca Lucana Soc. Agr. A R. L.

(+39) 349 55 53 727
(+39) 366 15 65 629
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C.da Limiti, snc
85021 Avigliano (PZ)

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